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Terms and Conditions

Terms Of Use

Welcome to http://www.Jigsaw-London.com (the "Site"). Please read the following Terms of Use carefully before using this Site and purchasing products or services from our Site so that you are aware of your legal rights and obligations with respect to Jigsaw, Inc. and its affiliates and subsidiaries (individually and collectively, "we", "us", or "Jigsaw").

By using this Site, you signify your irrevocable acceptance of this Terms of Use. Jigsaw has the right to revise this Terms of Use at any time without providing notice to its users. Your continued use of this Site shall be deemed irrevocable acceptance of those revisions. Jigsaw may also remove portions of this Site or add to this Site from time to time without providing notice to you.

1. Limited License

Jigsaw grants you a limited license to access and use the Site subject to the terms and conditions of this Terms of Use. However, this license does not allow you to make any commercial use or any derivative use of this Site (including any of its individual elements or content), other than for the purchase of products or services from our Site. You may download any downloadable materials displayed on the Site for your personal use only.

You may not use, frame or utilize framing techniques to enclose the Site, or any individual element or materials within the Site, including without limitation, Jigsaw’s trademarks, logos or other proprietary information, the content of any text, any of the Materials (as defined below), or the layout and design of any page (or form contained on a page) without Jigsaw’s express written consent. Further, you may not use any circumvention tools, meta tags or any other "hidden text" utilizing a Jigsaw name, trademark, URL, or product name without Jigsaw’s express written consent.

2. Jigsaw Privacy Policy

Your use of the Site is subject to Jigsaw’s Privacy Policy. For information on Jigsaw's Privacy Policy, please click here.

3. Site Contents

Jigsaw, its subsidiaries or affiliated companies or third-party providers hold the copyright for all copyrighted and copyrightable materials on the Site, including, but not limited to the text, images, forms, logos, graphics, audio clips, video clips, photographs, and illustrations, including the selection and arrangement of such elements (collectively, the "Materials"). Such Materials are protected by United States and international copyright laws, as well as other intellectual property laws. In addition, the entire Site is copyrighted as a collective work under United States and other copyright laws.

Any copying, uploading, reproduction, transmittal, publication or redistribution of the Materials which is not in accordance with this Terms of Use is strictly prohibited. Making modifications to the Materials or creating derivative works based on the Materials is prohibited, as is the unauthorized use of the Materials on any networked computer environment or other website. No right, title, or interest in any downloaded materials is transferred to you as a result of any such downloading.

All trademarks, service marks, logos, trade names, and any other proprietary designations of Jigsaw used herein are trademarks or registered trademarks of Jigsaw. Any other trademarks, service marks and trade names are the trademarks or registered trademarks of their respective parties. All right, title, and interest in the trademarks, including all goodwill associated with the trademarks, shall remain vested in Jigsaw or the respective third parties. You agree that except as otherwise permitted in this Terms of Use, the copying, reproduction, use, transmittal, publication, redistribution or modification of the trademarks is strictly prohibited.

4. Product Purchases and Your Account

When you purchase products or services through our Site, or if you create an account on our Site, you will be required to provide us with a valid email address and create a password. It is your sole responsibility to keep your password confidential and you are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Jigsaw of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Jigsaw cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 4.

When you purchase products or services through our Site, or create an account with us, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Site’s information request form, and (b) maintain and promptly update your account information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Jigsaw has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Jigsaw has the right to suspend or terminate your account, cancel your order, and refuse any and all current or future use of the Site (or any portion thereof)

5. Your Communications to Jigsaw

You agree that all comments, suggestions, and ideas disclosed or submitted to Jigsaw by you that relate to this Site, its design, its contents or any products or services offered by Jigsaw shall be and will remain the sole property of Jigsaw. Such disclosure or submission to Jigsaw shall constitute an assignment to Jigsaw of all worldwide rights, title and interests in the comments, including any intellectual property rights contained therein. You acknowledge and agree that Jigsaw shall have the right to use any such disclosure as it desires, including the incorporation of your ideas into the Site, without any further obligation to you, including any obligation to maintain any of your comments, suggestions or ideas in confidence, or pay any compensation to you. In addition, you acknowledge and agree that, in the event you participate in any contest or promotion, Jigsaw shall have the right to use information you provide for marketing and promotional purposes. Notwithstanding the foregoing, the provisions of this paragraph do not apply to personal information that is subject to our privacy policy, which is subject to separate provisions. Please see our Privacy Policy.

Jigsaw does not want to receive confidential or proprietary information from you through the Site or by email and you agree that any comments, suggestions or ideas submitted by you to us will not violate any intellectual property right or privacy right of any third party.

6. Jigsaw’s Communications to You.

You agree that Jigsaw may send email to you for the purpose of informing you of modifications or additions to our Site, about any of Jigsaw’s products or services, or for such other purposes as Jigsaw deems appropriate, including communications related to contests and promotions.

7. Online Conduct

In consideration of your use of our Site, you promise that you will not:

  • remove any proprietary notices from this Site;
  • cause, permit or authorize the modification, creation of derivative works, or translation of this Site without the express permission of Jigsaw;
  • use this Site for any commercial purpose (other than for the purchase of products or services from Jigsaw) or the benefit of any third party or any manner not permitted by the licenses granted herein;
  • use the Site in any way that would violate any applicable law, regulation or ordinance;
  • use the Site for fraudulent purposes;
  • attempt to decompile, reverse engineer, disassemble or hack this Site, or to defeat or overcome any encryption and/or digital rights management technology implemented by Jigsaw with respect to this Site, and/or data transmitted, processed or stored by Jigsaw;
  • take any steps to interfere with or in any manner compromise any of Jigsaw’s security measures or interfere with or disrupt the Site and/or the servers or networks connected to the Site;
  • obstruct or otherwise interfere with the normal performance of another person's use of the Site;
  • allow usage by others in such a way as to violate these Terms of Use or any other Terms of Use or policies adopted by Jigsaw from time to time;
  • sell, lend, lease, trade, rent, barter, sub-license, assign, transfer, or grant rights in any manner to your account, or password, including, without limitation, on or through the use of a third party website or service; or
  • do anything that violates this Terms of Use in any other way.
8. Our Products

Jigsaw tries to ensure that the representations of Jigsaw products that are included in our Site, including the colors of our products, are as accurate as possible. However, you should recognize that the colors of our products as they appear on your monitor may differ from those you actually receive if you place an order. Similarly, the fit of products may differ from the fit as depicted on models. If you are dissatisfied with any of the products or services you receive from Jigsaw as a result of placing an order through our Site, you may return it to us in accordance with our Return Policy.

9. Disclaimer

THIS SITE, AND ALL THE CONTENTS OF THIS SITE, ARE PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES, CLAIMS OR REPRESENTATIONS MADE BY JIGSAW OF ANY KIND EITHER EXPRESS, IMPLIED OR STATUTORY WITH RESPECT TO THIS SITE, INCLUDING WARRANTIES OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, NOR ARE THERE ANY WARRANTIES CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE USAGE. WITHOUT LIMITING THE FOREGOING, JIGSAW DOES NOT WARRANT THAT THIS SITE AND THE FUNCTIONS CONTAINED THEREIN WILL BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE OR ERROR-FREE, THAT DEFECTS, IF ANY, WILL BE CORRECTED, OR THAT THIS SITE AND/OR THE SERVER THAT MAKES SAME AVAILABLE ARE FREE OF VIRUSES, CLOCKS, TIMERS, COUNTERS, WORMS, SOFTWARE LOCKS, DROP DEAD DEVICES, TROJAN-HORSES, ROUTINGS, TRAP DOORS, TIME BOMBS OR ANY OTHER HARMFUL CODES, INSTRUCTIONS, PROGRAMS OR COMPONENTS.

YOU ACKNOWLEDGE THAT THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THIS SITE REMAINS WITH YOU TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you.

10. Disclaimer

IN NO EVENT SHALL Jigsaw BE LIABLE WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE (WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY OR STRICT LIABILITY OR OTHER THEORY), FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, CONSEQUENTIAL OR ANY OTHER MONETARY OR OTHER DAMAGES, FEES, FINES, PENALTIES, OR LIABILITIES ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE INABILITY TO USE THE SITE, AND/OR CONTENT OR INFORMATION PROVIDED HEREIN (INCLUDING WITHOUT LIMITATION ANY LOSS OF DATA, SERVICE INTERRUPTION, COMPUTER FAILURE OR PECUNIARY LOSS) EVEN IF Jigsaw HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

YOUR ONLY RIGHT WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THIS SITE IS TO TERMINATE YOUR USER ACCOUNT AND DISCONTINUE ANY USE OF THIS SITE.

Some jurisdictions do not allow the limitation of liability, so the foregoing limitation may not apply to you.

11. Links to Third Party Sites

Links provided to other sites by Jigsaw, if any, are provided as a courtesy only, and the sites they link to are not under the control of Jigsaw in any manner whatsoever. Therefore, Jigsaw is in no manner responsible for the contents of any such linked site or any link contained within a linked site, including any changes or updates to such sites. Jigsaw is providing these links merely as a convenience, and the inclusion of any link does not in any way imply or express affiliation, endorsement or sponsorship by Jigsaw of any linked site and/or any of its content therein.

12. Term of Use

The license for use of this Site is effective until terminated. This license will terminate as set forth elsewhere within this Terms of Use. In addition, you agree that Jigsaw, in its sole discretion, may terminate your password, and/or user account, and remove and discard any of your stored information for any reason, including, without limitation, lack of use or if Jigsaw believes that you have violated or acted inconsistently with the letter or spirit of this Terms of Use at any point during the Term. Jigsaw may also in its sole discretion and at any time, discontinue providing this Site, with or without notice. You agree that any termination of your access to this Site under any provision of this Terms of Use may be effected without prior notice, and acknowledge and agree that Jigsaw may immediately deactivate or delete any information stored in your account, as applicable, and all related information. Jigsaw reserves the right to bar any further access to such information and this Site. You agree that Jigsaw shall not be liable to you or any third-party for any termination of your access to this Site. Sections 2 through 16 of this Terms of Use shall survive any termination or expiration of the license for the use of this Site.

13. Your Representations and Warranties

You represent and warrant that:

  • you possess the legal right and ability to enter into this Terms of Use and to comply with its terms;
  • you will use this Site for lawful purposes only and in accordance with this Terms of Use and all applicable laws, regulations and policies;
  • you will only use this Site on a computer on which such use is authorized by the computer's owner.
14. Indemnity

You agree, at your own expense, to indemnify, defend, and hold harmless Jigsaw, its employees, agents, and representatives against claim, suit, action, or administrative proceeding brought against Jigsaw, its employees, agents, and representatives to the extent said claim, suit, action, or administrative proceeding arises out of, or is related to your use of the Site, your violation of this Terms of Use, or your violation of any rights of another, including but not limited to their intellectual property rights. Without limiting the generality of the foregoing, the indemnification agreement hereunder extends to, among other things, any claim, suit, action, or administrative proceeding arising out of: (1) your use or misuse of the Site; (2) access or use of the Site by someone else using your computer or account; and (3) a violation of the Terms of Use or any policy or guidelines referenced herein by you or anyone using your computer or account. This indemnification agreement applies to any claim, suit, action, or administrative proceeding that is directly or indirectly related to the Site, including by way of illustration a claim, suit, action, or administrative proceeding that your use or access or another person's use or access of your computer or account infringes any copyright, trademark, service mark, patent, trade secret, right of publicity, or other proprietary right under any U.S., International, foreign, or state law. You agree to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorney's fees and costs awarded or incurred by or in connection with any such claim, suit, action, or administrative proceeding.

15. Severability

If any provision of this Terms of Use shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.

16. Return Policy

Prior to returning any item, Buyer must contact Seller's returns department by completing the RMA form for a Return Merchandise Authorization (RMA) number. Seller in turn shall provide Buyer written instruction on how to return product. You may return any unused, full price Jigsaw merchandise within 30 days for a refund from the date the item was shipped.

All returned merchandise must be in the original unworn condition, with all tags and accompanied by the receipt.

No returns will be accepted after 30 days.

WE CANNOT ACCEPT WEB PURCHASES FOR RETURN AT OUR STORES.

17. Miscellaneous

You may not assign any rights granted to you hereunder. Nothing in this Terms of Use shall constitute a partnership or joint venture between you and Jigsaw. The failure of Jigsaw at any time or times to require performance of any provision hereof shall in no manner affect its right at a later time to enforce the same unless the same is waived in writing. This Terms of Use shall be governed by and construed in accordance with the laws of the State of California without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods is expressly disclaimed. Any legal proceeding arising out or relating to this Terms of Use against or relating to Jigsaw or any indemnified party under this Terms of Use will be subject to the exclusive jurisdiction of any state or federal court sitting in Los Angeles, California and you irrevocably consent to the jurisdiction of such courts. The terms set forth in this Terms of Use and any agreements included or referred to in this Terms of Use constitute the final, complete and exclusive agreement with respect to this Site and may not be contradicted, explained or supplemented by evidence of any prior agreement, any contemporaneous oral agreement or any consistent additional terms.

If you have any questions or concerns about this Terms of Use or any issues raised in this Terms of Use or on the Site, please contacts us using the contact us form.

18. Competitions

Win a Cushion Cut Necklace' competition
There is no purchase necessary for entry. You do not have to have bought from Jigsaw in order to win the prize. This promotion is open to residents of the US over the age of 19. You may not enter if you are an employee of Jigsaw Group or immediate relative/partner. Participation constitutes entrant’s full and unconditional agreement to these Official Contest Rules (the “Official Rules”) and Jigsaw’s decisions, which are final and binding in all matters related to this contest.

Sponsor: Jigsaw (Robinson Webster (Holdings) Limited

Timing: 3.30 PM PDT Wednesday August 6th 2014 – 3:30 PM PDT August 13th 2014 (the "Competition Period").

How to Enter The Competition: During the Competition period, enter by first liking Jigsaw on Facebook at https://www.facebook.com/InsideJigsaw. You must have or must create a Facebook account to participate. Users must like, share and comment under Jigsaw’s promotional photo posted on the Jigsaw Facebook page on Wednesday August 6th 2014 as directed in the post. Each participant may make a maximum of one (1) entry during the Competition Period. Multiple entries are not permitted. Any attempt by any entrant to make more than the stated number of entries by using multiple/different email addresses, identities, registrations and logins, or any other methods will void that entrant’s entries and that entrant may be disqualified at the Jigsaw’s discretion. All entries must be received by Jigsaw during the Competition period or they will be void.

Judging Criteria: Each entrant selected as a potential winner must comply with all terms and conditions set forth in these Official Rules and winning is contingent upon fulfilling all such requirements. Jigsaw’s Marketing Team will choose one winner at random to win a cushion cut necklace on Thursday 14th August 2014. Winners shall be notified by email within ten days of this date. Jigsaw reserves the right to substitute a prize of an equal or greater value in its absolute discretion. The total prize for this prize draw is capped at $85. These determinations are final and binding with respect to all matters relating to the Competition. No information regarding entries or judging will be disclosed to any third party not involved in the conduct of the Competition.

Winner Notification. Potential winners will be notified by email within ten business days. Return of prize notification as undeliverable may result in disqualification and alternate determination. If any potential winner is found to be ineligible or if any potential winner does not comply with the Official Rules, then the potential winner may also be disqualified and an alternate potential prize winner will be determined. If a potential winner cannot be contacted within seven (7) days after the first attempt to contact such potential winner, an alternate entrant will be selected in his or her place from all entries received.


By entering this competition, you release Facebook from all responsibility and liability for this competition. Facebook in no way sponsors, endorses or administers, not is it associated with, this competition. Any information that you provide is provided to Jigsaw and not to Facebook.

By giving us your email address in connection with the Promotion, you agree that Jigsaw may use your email address to contact you for administrative purposes relating to this Promotion. Jigsaw will keep your personal information safe and will not disclose it to anyone else. You may ask us to stop contacting you at any time by contacting us at customerservice@jigsaw-london.com.

If you have any questions or concerns about this Terms of Use or any issues raised in this Terms of Use or on the Site, please contacts us using the contact us form.