General Shipping Information
Most orders are fulfilled in under 2 business days of placing your order. On occasion the may be a delay, such as an item needing a transfer, and it may take longer to ship out. You will be notified if there are any delays in shipment. We will be doing everything possible to ship out your order as quickly as possible. Orders are shipping out on weekdays excluding U.S. holidays from the Los Angeles area. Most orders placed after 1:00 pm PST will usually be shipped out on the next business day. Most orders ship via UPS. With the exception of special promotions, all shipping costs are borne by the purchaser and based on the shipping method you choose.
Jigsaw London ships to all 50 states in the United States.
International - Canada and Mexico
Jigsaw London now ships throughout North America. Orders are shipping via USPS Priority International and usually take about 6-8 days. Rates are based on the weight and location the package is shipping to. Please note that some international shipments may incur taxes or tariffs by the receiving country. Jigsaw London is not responsible for any additional costs above the shipping amount provided to you during check out. If you refuse to accept the package Jigsaw London will deduct the amount of the return shipping from your refund. If the package is refused and not returned to Jigsaw London, no refund will be issued.
International - U.K. and European Union
For UK and EU ordering please see our international Jigsaw site
We currently don't ship to any other locations.
Return or exchange requests must be made within 30 days of the shipping date, 15 for sales items, and accompanied by the original sales receipt and a Return Merchandise Form. We have the right to refuse return of goods that do not meet Jigsaw London’s return policy requirements. Returns will only be refunded to the original credit card. Original or return shipping charges are non-refundable.
Merchandise purchased online cannot be returned at one of our retail shops. Goods purchased in-store may not be returned to the web, but can be returned to any of our Jigsaw London retail stores. Please be aware that our return policies do differ from the return policies carried out in our retail stores and certain limitations may apply in stores that are not listed here.
Returns and exchanges are accepted on items that have not been worn, altered or washed, and with all original tags attached.
Return policy requirements:
When trying on clothing, please ensure that you are not wearing any fragrance or deodorant that may leave a scent or a mark. Avoid contact with perfume, deodorant, hairspray or water. Avoid scratches by storing in a non-abrasive box or pouch and please take off all jewelry and watches prior to trying on to prevent potential snagging.
Shoes must be returned with no signs of damage, wear or tear, and in the same original box with tags attached.
Non-Returnable Items / Final Sale: For reasons of hygiene and safety, we are unable to refund or exchange Jigsaw Organics Beauty products.
Please follow the instructions below to process your return:
For any questions please contact customer service at 855-5-JIGSAW (554-4729) or use the contact us form located here.
- Your order will contain a return authorization form, please fill it out and include it with your return. If you have misplaced the original, you may download a new copy here: RETURN AUTHORIZATION FORM [PDF].
- Merchandise must be shipped, securely packaged and include the return authorization form. We highly suggest some sort of tracking or insurance as the package is yours until we receive it. We cannot accept liability for goods that get lost or damaged in transit back to us.
- Once the merchandise has been received and inspected, we will issue a refund and send an email to the provided email address notifying you on the status of your return. Returns are processed within 10 business days. Please expect up to two billing cycles for the return to appear on your credit card statement. If an item is returned without a Return Authorization Form, we will not refund you and you are responsible for the return shipping from Jigsaw London back to you.
ExchangesExchange requests must be made within 30 days of the shipping date and accompanied by the original sales receipt and a Return Merchandise Form. We have the right to refuse return of goods that do not meet Jigsaw London’s return policy requirements. If you would like to exchange an item, you will need to include a RETURN AUTHORIZATION FORM [PDF]. Make sure the form is completely filled out and include it inside the package of merchandise being returned. You will need to note the name of the item you wish to exchange for in hand. Also, if any additional payment needs to be taken, please have your credit/debit card details ready. As long as any items you send back to us are in their original condition, we’ll send you the goods you wanted to exchange for within 15 working days of receiving your package.