I cannot find the item I was looking for on-line, where has it gone?
If a product has sold out (in all sizes) then it will have been removed from the site. If some sizes are still available, the item will still be shown online, with the available sizes highlighted. If you are looking for a specific item, please feel free to use our contact us form, or call cusotmer service at (855) 5-JIGSAW (554-4729) We will be happy to try to track an item down for you in one of our stores.
How do I find out about the style, fit or fabric of a specifc item?
Every style shown on our website has its own specific page – just click on an image in, say, dresses and you will be taken through to the page for that dress. On that page, the style overview is provided next to and below the main image. Greater detail on fit and fabric is provided in a tab below the image.
How do I tell which size fits me the best?
Our Website provides a detailed size guide, which details the main body measurements for each size stocked. This page may be reached by clicking on the sizing guide tabs located below the product image on a product detail page or from the link located on the bottom of any page. You may also reach the the sizing guide here
What credit cards do you accept and is the site secure?
We accept all Visa, Mastercard, American Express and Discover. We also accept US debit cards witht he Visa or Mastercard logo.
We employ regularly updated encryption technology to make sure your card details remain secure during the transaction. The information needed from your card to complete a transaction includes the main account number of the card, the start and expiration date and the additional CV2 number (the last 3 digits on the reverse of your card or 4 on the front of an AMEX). Without all these details it is not possible to authorize a transaction.
We never store your CV2 number. Neither do we store the rest of your card details once the transaction period is complete. The main account number is retained securely and encrypted for a short period, in case we need to refund money to your card following any returns sent back by you.
We will never show your full card details on a despatch note or order confirmation. We show the last 4 numbers of a card so that you can identify which card you used to make the purchase.