We're sorry not all the items in your order worked out. Please let us know if you would like any assistance from our personal shoppers in finding replacement items.

Free Returns Promotion: Please fill in the following form and a return label will be emailed to you during regular business hours (Monday-Friday 9AM-5PM PT). Free returns is only valid for orders placed during the month of June.

  • Returns and exchanges are accepted on items that have NOT been worn, altered or washed.
  • All original tags must be attached.
  • Returns for full price merchandice must be made within 30 days of the shipping date.
  • Returns for sale merchandise must be made in 15 days of the shipping date.
  • Return or exchange must be accompanied by the original sales receipt and a Return Merchandise Form.
  • We have the right to refuse return of goods that do not meet Jigsaw London’s return policy requirements.

Important Notes: 

  • When trying on clothing, please ensure that you are not wearing any fragrance or deodorant that may leave a scent or a mark. Avoid contact with perfume, deodorant, hairspray or water. Avoid scratches by storing in a non-abrasive box or pouch and please take off all jewelry and watches prior to trying on to prevent potential snagging.
  • As part of a British Company, Jigsaw London hang tags show the U.K. size. U.K. sizes are 4 numbers larger than U.S. sizes. For example a size 4 US is a size 8 UK, and a size 10 US is a size 14 UK. The tag on the inside of the clothing should be the US size.

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